Chelsea: Patient Services Team Lead

Chelsea is often the first person to greet you in our office whether in the optical, answering the phone, at our front desk, or starting your exam. She has been with us since 2017 and has trained in almost every area of the office to better answer our patients’ questions. From working as a Doctor’s Assistant to helping as an Optician and Contact Lens Tech, she loves to work with people. Chelsea completed her Bachelor of Business Administration degree from Tarleton State University in 2020.

Chelsea is married, has a son and many fur-babies, and loves to spend her free time with family and friends. She also loves to travel and try new things. She loves God and loves people.

Jackie, CPO: Patient Care + Eye Spa

Jackie joined the Waco Vision Source team in April of 2017. She works as a doctor's assistant but is able to help in almost any area of the office. More recently, Jackie has taken the role of "Eye Spa Technician", improving patients' lives by relieving dry eyes with our new light therapy treatments. In her spare time, Jackie likes to read, take naps and be a homebody with her husband and 2 kids. Jackie is a self proclaimed foodie and will travel to try new things!

Maria, Patient Care

Maria was born in Waco and has lived here her entire life. She enjoys spending time with family, especially Saturdays with her granddaughter. She loves the outdoors, Disney, Mexican food and movie nights with friends.

Maria has worked in eyecare for 17 years. She started in an optical lab making glasses lenses, then moved into direct patient care. From frame styling in the optical to assisting contact lens patients, she has experience in all areas of an eye care office. Her current role of doctor’s technician is her favorite, though, because she loves one on one patient care.

Shannon, Optician

Combining strong customer service skills with a fine arts background, Shannon has been an amazing addition to our Optical Team. Her previous career spanned the beauty industry as a retail advisor, makeup artist, and skincare specialist with both private salons and major cosmetic brands. Shannon uses her knowledge of facial structure, color theory, and design principles to style our patients in their next amazing pair of glasses. She is currently working toward her American Board of Opticianry (ABO) certification.

She is a bibliophile, cat mom, and history geek who loves to cook, sit around campfires with friends, laugh, and collect obscure bits of useless trivia.

Kate, Optician

Kate uses her experience in beauty and retail to help you select the most amazing eyewear you’ve ever had. She loves to help patients pick out frames that make them feel confident while also protecting the health of their eyes.

A central Texas native that graduated from West High School, she is currently pursuing a B.S. in International Relations at Texas Tech. She is a history fanatic and is obsessed with her golden retriever, Daisy. She loves traveling no matter if it’s a day trip across Texas, a historical site, or just lounging on a beach sipping a margarita.

Katie, Optician

Katie found a love for skin care that evolved into a passion for makeup, so much so that she became a licensed esthetician and makeup artist directly after high school. Throughout the years, Katie realized she enjoyed working on cars and soon became a self-proclaimed mechanic. She combines her love for aesthetics to help our patients pick out eyewear that makes them look amazing, while using her technical skills to ensure the best fit and quality for our patients.

She found from previous jobs that she enjoys caring for people when it comes to their health and helping them feel the best they can. In her free time, she hikes and goes to the gym.

Diana, Insurance

Diana is our Medical Billing Specialist with a background in medical transcription and medical billing as well as insurance verification.

She enjoys spending time with her husband and getting to see her three grown children whenever possible. She’s an avid reader who also loves to bike and walk.

Alena, Medical Billing Specialist

Alena started in our optical because she is fascinated with the science behind lenses and knowing what can help each patient see their best. Because she enjoyed helping patients maximize their vision care benefits, she sought further training in both contact lenses and insurance benefits.

Alena moved to Texas from Boise, Idaho where she completed a B.S in Health Studies from Boise State University. She has now moved to Indianapolis, where she works remotely as our Insurance Pre-Verification Specialist.

She loves her family and says her purpose in life are her rescue dogs. In her free time, she loves to go hiking and exploring new places with her husband. She is a certified catadores.

Hutton, Patient Concierge

Hutton’s infectious smile is the first thing you’ll be greeted with when you visit our office. Her previous retail, management and customer service experience make her the perfect fit as our Front Office Coordinator.

Hutton is a lover of Mycology, an avid tattoo collector, polymer clay creator, painter & is book obsessed. She loves to cook & is always ready for soup season! She enjoys traveling & seeing live music with her husband whenever they can. When they aren’t at a concert, they are usually focusing their energy into their photography business, Luminary Perspectives.

Ryan, Business Manager

Between insurance company rules and government regulations, managing a practice has gotten so complicated that you often need an engineer to figure things out. Our Business Manager, Ryan, graduated from Texas A&M University with a degree in Civil Engineering, and he keeps things running smoothly behind the scenes for our practice. He worked as a Licensed Professional Engineer before joining our practice in 2009.